There was a time, long ago, when professionals such as lawyers and others in specialized services, tried to keep their clients in the dark about what they did for them and how they delivered value. Those times are now part of ancient history; what clients want now is a clear understanding of what their firm is doing, how they will deliver value and how it will translate into more productivity and better business management.
Today’s immigration law firms no longer hide behind the curtains of the obscure practices of law; instead, they openly share with their clients the steps it takes to manage their immigration cases and, more importantly, collaborate with their clients to complete those steps. Through the use of technology, these immigration law firms are able to capture and share data with clients, as well as with domestic and foreign consultants, governmental agencies, end recipients of visas, and many other, relevant stakeholders in the immigration process.
While, in former times, a client might have to contact their attorney and request an update of their immigration case, today, that attorney can provide full transparency to their client’s case, enabling the client to view and track all parts of his or her case through an online immigration case management system. The attorney is then able to focus on more valuable activities that better reflect his or her background and specialties. Marc Santamaria Law Firm
How is this transparency delivered via technology? Immigration case management software, powered and accessible from any computer with web access, lets attorneys and immigration law firms set access rights to particular data sets and invite clients, partners, consultants and other stakeholders into that online space. These stakeholders are they able to view accessible data, share information, submit forms and other required data and manage and stay updated regarding multiple aspects of open cases or continual compliance requirements.
Through transparent models such as a client relationship management module, fully integrated with a case management toolset, immigration law firms and their clients can receive the benefits of always available information. They can connect with each other through multiple online portal systems, including foreign national portals, corporate human resources portals, email alert systems reminding stakeholders of upcoming requirements and deadlines and multiple other communications and data sharing tools. All of these forms of communication enable the immigration law firms to focus on more relevant tasks that deliver higher levels of value for their clients worldwide.